Evaluation Process

 A: Depending on the size of the home, the foundation expert collects all the data required in about 30 minutes. Depending on how many questions the homeowner has, can extend the full evaluation time to an hour or more. Our evaluators have other appointments scheduled and want to be respectful of other clientele’s time commitment. 

A: The evaluator will observe the property from the interior and exterior. All areas of the main level floor must be accessible to place a measuring device (called an altimeter) to take variance readings and provide a proper proposal. The perimeter must be accessible to observe obstacles around the home that may interfere with the proposed plan. 

A: Our experts look at utility placement, connecting slabs that are attached but not a part of the home's foundation. The evaluator also looks for your plumbing clean-out as it is required to receive Risen’s limited lifetime warranty. The landscaping is also assessed to determine what will need to avoided during project work. 

A: If you have a known drain line break, and it is at or below slab level, DO NOT repair anything until your slab has been evaluated by our foundation repair experts. If you have a supply line leak, in most cases you need to have that repaired to prevent flowing water damage. 

A: The foundation is the base for everything on your home. It is best to get your foundation evaluated by a professional before changing cosmetics. If you have already moved forward with a refresh or replacing cabinets, windows and other fixtures and furnishings, you may have slight cosmetic touch ups, but in most cases, you will not have to replace big ticket items. 

A: Depending on the severity of your foundation issue, we will still be able to devise a plan for your home. We may be somewhat limited in our ability to recover lost elevation and maintain the integrity of your new roof. 

A: In most cases we are able to work around your sprinklers and buried lines. There are rare cases that present obstacles, but we frequently find solutions that are quick and easy. In rare cases you may want to have your irrigation professional re-calibrate sprinkler heads upon completion. 

A: Our foundation experts have a 24-48 hour window to ensuring your proposal is emailed to you with the e-mail address you provided when booking your evaluation. If you haven’t received any communication within 2 business days, your personal information may have been recorded improperly. Please call your project manager, email admin@risenfoundations.com to expedite your situation or call us at (210) 862-7802 for further assistance. 

A: Your proposal should have a minimum of three attachments that include not only the measurements taken at the time of the evaluation, but of the general pier placement in and around the foundation.  

A: There are several different solutions to address foundation issues that range from addressing critical areas to encompassing the best fit for a slab which we refer to as a comprehensive solution. 

The solutions provided may also include different materials to address your slab issues to include concrete and steel as the two major repair materials. Be sure you are comparing steel to steel, or vice versa. The best step to take is to consult your project manager to understand the specifics of your plan(s) provided.